The second post in our series of “Thoughts on the RRSI STAR Checklist” comes from ALA RUSA STARS Rethinking Resource Sharing Policies Committee member, Ronnie Broadfoot, on questions 96-100.
Q96: ILL staff are careful when scanning to check for quality.
Q97: Interlibrary loan department ships materials packaged to protect contents (either themselves or through a mailroom) and to the appropriate address.
Q98: Library attempts to promptly contact and consult lending or borrowing library when any problems arise.
Q99: Library supports ILL department by providing sufficient staff and appropriate equipment and supplies.
Q100: Library pursues inventive methods to get items returned (i.e. fine moratoria, etc.)
STAR Checklist questions 96-100 involve an extension of the mutual trust between a library and its users to other libraries and their users. Trust is a key component in libraries; users trust the staff to do their best in providing access to materials and to provide the best possible service and the library trusts its users to treat library materials (and, one hopes, library staff) with the utmost respect. Continue reading