We are pleased to announce that Schurz Library at Indiana University South Bend and University of Michigan Ann Arbor have become the newest libraries to achieve STAR status. Congratulations to our two newest STAR libraries! Please keep those entries coming.
The Rethinking Resource Sharing Initiative has announced that the winner of the Rethinking Resource Sharing (RRS) 2016 Innovation Award is the Information Delivery Service (IDS) Project for its Online Learning Institute, a multi-state collaboration to deliver free online continuing education courses for resource sharing professionals.
The Innovation Award comes with a $500 stipend and honors individuals and/or institutions for improving access to information through resource sharing in their library, consortium, state and/or country. The purpose of the award is to showcase innovation in resource sharing and to encourage other librarians and libraries to make changes in their resource sharing operations to improve information delivery to library users. This year’s award winners were recognized for their innovative contribution to resource sharing at the American Library Association’s 2016 Annual Conference in Orlando, Florida. Micquel Little, Director of Users, Claremont Colleges Library, and Bill Jones, IDS Project Creative Technologist, accepted the award on behalf of the IDS Online Learning Institute team.
We are pleased to announce three more STAR libraries, one from Canada, one from the UK and one from Canada!
Medicine Hat College Library: Partnership between a public library system and an academic library that promotes free resource sharing – Medicine Hat College students, staff, and faculty can use their College ID cards to borrow material from any of the thirteen public libraries in the Shortgrass Library System (Southeast Alberta). Patrons from any of the Shortgrass Library System libraries may use their cards to borrow material from the Medicine Hat College Libraries. Patrons from all libraries can choose either the Vera Bracken (Medicine Hat) or Brooks Campus (Brooks) libraries as an item hold pickup location.
University of Manchester
Wright State University
Congratulation to two more STARS!
Eastern Washington University
Xavier University – McDonald Library
Congratulations to three more stars!
Laupus Health Sciences Library (ECU)
Lawrence University: “Our ILL department is also engaged in social media, both in marketing our services to patrons, and connecting with other resource sharing professionals in groups on sites like Facebook.”
Utah State University: “We have initiated a chat button on our page so that patrons can contact us”
Congratulations to our latest round of STAR libraries…thanks for sharing!
University of the Fraser Valley
University of Toronto, Gerstein Library
Clark University, Robert H. Goddard Library
Tip: Look for ways to automate ILL requesting as much as possible. For instance, if you have ISSNs and ISBNs in ILL requests you can use systems like Direct Request with OCLC, and IDS Logic with ILLiad to process these without any staff mediation.
Congratulations to two more STAR libraries!
University of Baltimore
Oregon Public Library (IL) … has also shared a best practice…they have found that some smaller libraries may have their holdings in OCLC but may not have the staff/training/time to do WSILL…so, they will find their holdings on OCLC but contact them directly to ask for ILLs. The lesson for all is that contacting someone directly can help when all else fails and that libraries that cannot do ILL should become non-suppliers on OCLC so that requests are not made that cannot be processed. Thanks for sharing this with us, OPL!
We congratulate and welcome Atlanta University Center, Robert W. Woodruff Library and Central CT State University, Burritt Library as the latest STAR libraries…please tell your ILL partners to keep those checklists coming in!
We welcome the following new STARS to our growing list of libraries with staff who are rethinking library resource sharing and offering excellent ILL services to their communities:
Rivier University/Regina Library
The University of Connecticut
University of Texas at Austin
Welcome to the newest STAR libraries!
Bemidji State University Library
The College of New Jersey
Dalhousie University Libraries
Fondulac Public Library District
Hesston Public Library
Holy Names University … “Besides some new marketing materials and me having reference desk hours, ILL is going well at HNU since being hired as the first dedicated resource sharing specialist. We recently inserted a request form for our users when Serial Solutions doesn’t retrieve full text from any other databases. This has really improved borrowing non-returnables — we’ve already exceeded last years non-returnable borrowing requests. In terms of lending, we’ve seen a huge increase because of the uptick in cataloged items, review of deflections in policies directory, and creation of ILL licensing spreadsheet. We also already have higher number for this year than last years.”
Illinois State University/Milner Library
Ohio University University Libraries: “We correct copy citations when possible and relay the info back to the requesting library via a conditional if we do not own what is wanted, or we write the correct citation on the scanned pull slip if we can fill. We always conditional before turning a copy request into a loan request (now required by U.S. ILL Code). We have established scanning standards for appearance, completeness, and timeliness when filling copy requests from all of our library locations. We use the Web Alerts functionality in ILLiad to rotate various ILL tips, tricks, and explanations to our local users. We’ve expanded the window in which our users can request renewals for loans and also allow multiple renewal requests (unless prohibited by lender). We provide email updates to local patrons for any request taking longer than a month to fill due to difficulty finding a lender, non-response from lenders, extensive time needed to digitize or ship, etc.”
Philadelphia Museum of Art Library
State Library of Massachusetts
University of Maryland Eastern Shore Frederick Douglass Library
University of North Carolina at Chapel Hill / University Library