Congratulations to three more stars!
Laupus Health Sciences Library (ECU)
Lawrence University: “Our ILL department is also engaged in social media, both in marketing our services to patrons, and connecting with other resource sharing professionals in groups on sites like Facebook.”
Utah State University: “We have initiated a chat button on our page so that patrons can contact us”
Congratulations to our latest round of STAR libraries…thanks for sharing!
University of the Fraser Valley
University of Toronto, Gerstein Library
Clark University, Robert H. Goddard Library
Tip: Look for ways to automate ILL requesting as much as possible. For instance, if you have ISSNs and ISBNs in ILL requests you can use systems like Direct Request with OCLC, and IDS Logic with ILLiad to process these without any staff mediation.
Congratulations to two more STAR libraries!
University of Baltimore
Oregon Public Library (IL) … has also shared a best practice…they have found that some smaller libraries may have their holdings in OCLC but may not have the staff/training/time to do WSILL…so, they will find their holdings on OCLC but contact them directly to ask for ILLs. The lesson for all is that contacting someone directly can help when all else fails and that libraries that cannot do ILL should become non-suppliers on OCLC so that requests are not made that cannot be processed. Thanks for sharing this with us, OPL!
We congratulate and welcome Atlanta University Center, Robert W. Woodruff Library and Central CT State University, Burritt Library as the latest STAR libraries…please tell your ILL partners to keep those checklists coming in!
We welcome the following new STARS to our growing list of libraries with staff who are rethinking library resource sharing and offering excellent ILL services to their communities:
Rivier University/Regina Library
The University of Connecticut
University of Texas at Austin
Welcome to the newest STAR libraries!
Bemidji State University Library
The College of New Jersey
Dalhousie University Libraries
Fondulac Public Library District
Hesston Public Library
Holy Names University … “Besides some new marketing materials and me having reference desk hours, ILL is going well at HNU since being hired as the first dedicated resource sharing specialist. We recently inserted a request form for our users when Serial Solutions doesn’t retrieve full text from any other databases. This has really improved borrowing non-returnables — we’ve already exceeded last years non-returnable borrowing requests. In terms of lending, we’ve seen a huge increase because of the uptick in cataloged items, review of deflections in policies directory, and creation of ILL licensing spreadsheet. We also already have higher number for this year than last years.”
Illinois State University/Milner Library
Ohio University University Libraries: “We correct copy citations when possible and relay the info back to the requesting library via a conditional if we do not own what is wanted, or we write the correct citation on the scanned pull slip if we can fill. We always conditional before turning a copy request into a loan request (now required by U.S. ILL Code). We have established scanning standards for appearance, completeness, and timeliness when filling copy requests from all of our library locations. We use the Web Alerts functionality in ILLiad to rotate various ILL tips, tricks, and explanations to our local users. We’ve expanded the window in which our users can request renewals for loans and also allow multiple renewal requests (unless prohibited by lender). We provide email updates to local patrons for any request taking longer than a month to fill due to difficulty finding a lender, non-response from lenders, extensive time needed to digitize or ship, etc.”
Philadelphia Museum of Art Library
State Library of Massachusetts
University of Maryland Eastern Shore Frederick Douglass Library
University of North Carolina at Chapel Hill / University Library
After an announcement about the STAR Checklist on ILL-L, we’re happy to announce the addition of more and more STARS!
Armstrong State University/Lane Library
Florida Gulf Coast University Library
We send emails or call if it is necessary.
Greene County Public Library
GRC began cataloging via Skyriver in 2013. As our collection is constantly weeded and updated, many of our new holdings are not discoverable via worldcat.
Portland Public Library
SUNY New Paltz / Sojourner Truth Library
University of West Georgia/Ingram Library
Valdosta State University/Odum Library:
We initiated a campus document delivery service for faculty and staff some years ago when we got ILLIAD, but recently started pulling books and bound journals found in our collection on requests submitted by any students and checked out the books and put them on hold and scanned the articles and sent them through document delivery via ILLIAD. That way we ensured the students got them, whereas we weren’t always sure that was the case when we merely cancelled the requests and told them where to find them.
This week we welcome two more libraries as STARS…one from Canada and one from the US…congratulations to both!
Brandon University, John E. Robbins Library
The Graduate Center, CUNY
We congratulate and welcome two more STAR libraries this week:
Steven Heim, of Amherst College, Frost Library, also shares this innovative practice: “The college does support ILL staff attending conferences, where we can get the word out that we are a free lender, and willing to work with libraries wishing to borrow from our regular collection and Special Collections.”
Two more libraries have joined our list of STARS, meaning that they are actively rethinking and pursuing best practices in interlibrary loan services:
University of Saskatchewan Library
Vancouver Island University Library
They also have some innovative practices to share:
Christine Drever, at University of Saskatchewan Library, writes, “We have removed lending fees for Canadian Federal government libraries and research agencies for both physical loans and document delivery. This has resulted in an increase in ILL lending traffic with these libraries, which is a good thing!”
Jean Blackburn at Vancouver Island University Library says, “We offer free home mail delivery of print ILL materials to any student or employee, regardless of “distance ed” status. We also allow ILL requests for print copies of books for which we have electronic copies available – it’s mostly faculty wanting to do close readings of texts that use this services.”